Skip to content
Massey Electric — Operations Guide
Search
Ctrl
K
Cancel
Select theme
Dark
Light
Auto
Welcome
Quick Start by Role
Overview
Field tech
Office staff
New to Massey
Management
Daily Tasks
Log your hours
Log van stock
Log retail expenses
Job notes only
End-of-day checklist
Common day-of issues
The Customer Lifecycle
Intake
Estimate & quote
PO assignment
Confirmation email
Job execution
Sign-off
Billing & invoicing
Follow-up & customer care
Permits
Permit lifecycle
Reminders & expirations
Closeout policy
Customer permit acknowledgement
TSBC reconciliation
Hours, Pay & Time
The DAILY sheet
Pay period cycle
Per-employee timesheets
Reset DAILY procedure
Payroll archive
Reading your paystub
Tools & Apps
Overview
Customer Intake
Employee Hours
Van Stock
Non-Supplier Expenses
Customer Confirmation
Massey Operations Dashboard
Hours Dashboard
Command Center
Daily Report
Month-End Reconciliation
Estimating System
Email Automation Dashboard
Reference Data
Overview
EMPLOYEE_RATES (the staff list)
Customer sheet anatomy
PO number system
Master pricing list
Dropdown values & meanings
Status colors & flags
Email categories
Office Procedures
New customer onboarding
New employee onboarding
Hiring & firing checklist
Warranty routing
Pricing updates
End-of-pay-period tasks
Month-end tasks
Troubleshooting
I can't find a customer in the dropdown
My hours didn't show up on DAILY
The Command Center is missing a name
An invoice email didn't get processed
Customer didn't get the confirmation email
Van stock item isn't auto-pricing
When to ask Glen vs fix yourself
For System Maintainers
How EMPLOYEE_RATES connects to everything
The 16 apps and what each does
Adding a new employee end-to-end
Retiring an employee end-to-end
The PROJECTS sheet structure
Bound scripts (per-customer, per-employee)
How to update this guide
Glossary
Changelog
Select theme
Dark
Light
Auto
An invoice email didn't get processed